luckace Privacy Policy – How Your Personal Data Is Handled

When you register and use luckace, we collect certain personal information that is necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and residential address as provided during registration. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP). During identity verification, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or national ID, to confirm your identity and age. Additionally, we collect technical data such as your IP address, device type, browser information, and session activity logs to maintain platform security and improve your experience. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for regulatory compliance.

The personal information we collect is used exclusively to provide, maintain, and improve the luckace platform for Filipino players. Your account details are used to authenticate your identity, process transactions, and communicate important account-related updates to you. Transaction data is used to fulfil deposit and withdrawal requests, detect unusual activity, and comply with anti-money laundering obligations under Philippine law. Technical and usage data helps us identify and resolve platform issues, optimise performance across mobile and desktop devices, and personalise your gaming experience where appropriate. We may also use your contact details to send you service notifications, security alerts, or responses to your support enquiries — we do not send unsolicited marketing communications without your consent. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

luckace does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary and under strict confidentiality agreements. These third-party partners are required to handle your data in accordance with applicable data protection standards and are not permitted to use it for their own purposes. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance where required by law. We take all reasonable steps to ensure that any party receiving your data provides an equivalent level of protection.

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine regulatory and legal obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. We implement industry-standard technical and organisational security measures to protect your data against unauthorised access, loss, alteration, or disclosure — including encryption of data in transit and at rest, access controls, and regular security reviews. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to keep your login credentials confidential. If you become aware of any suspected unauthorised access to your account, please notify us immediately through the contact details available on the FAQ page. We will investigate and respond to any reported security concerns promptly.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information held by luckace. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please refer to the contact information available on the FAQ page and we will respond to your request within the timeframe required by applicable law. We are committed to handling all data subject requests with care, transparency, and respect.

luckace uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your overall experience. Essential cookies are required for core functionality such as maintaining your login session and remembering your preferences across visits. We may also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise — this data is used in aggregate and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable privacy standards and player expectations in the Philippines.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When material changes are made, we will update the "last updated" date at the top of this page and, where appropriate, notify registered players through their account or via the contact details on file. Your continued use of the luckace platform after any changes have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your personal information is being protected. If you have any questions or concerns about this Privacy Policy or how your data is handled, please visit the FAQ page for further guidance. We are always open to feedback and committed to maintaining the trust of every player on our platform.